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| What you will Get | Online | In-Home |
| Test speed of your home or office network and look for pinging and packet loss | N/A | Yes |
| Troubleshoot and configure wireless internet settings to insure that you are receiving a clear signal | N/A | Yes |
| Troubleshoot and configure your modem and router | N/A | Yes |
| Setup wireless security information | N/A | Yes |